DNR's call center handles questions from hunters
MADISON — Last minute questions from hunters at deer camp and from deer stands day or night is routine. It’s all in a day’s work for the Department of Natural Resources Call Center. The expanded hours call center – unique among state natural resources agencies – has handled more than 370,000 customer contacts in the last year, one quarter of them at night and on weekends. More than 21,000 customers have also taken advantage of their on-line chat feature so far this year.
The highly trained representatives respond to a wide variety of DNR issues, from clarifying regulations on hunting and fishing to restrictions on firewood transportation. The call center is on pace to receive more than 370,000 calls this year, with more than 20 percent of these coming during nights and weekends. The Call Center’s motto, “We’re here for you!” Give them a call 7 a.m. to 10 p.m., seven days per week.
Call Toll-Free 1-888-WDNR INFo (1-888-936-7463)
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